Contact
Talk to the desk.
One number, one inbox, one chat thread. Whoever picks up can already see your account, so you will not be passed between people.
Open nowThe desk does not close — 24 hours, every day of the year.Average first reply 2 minutes
Who handles what
Ask for the right desk and it is one message.
- Accounts
- Opening an ID, resetting a password, closing an account down.
- Payments
- A deposit that has not landed, a withdrawal, or raising your limits.
- Dealers
- Master and agent accounts, commission, sub-users and settlement.
- Complaints
- Anything that has gone wrong and then stayed wrong.
Before you message
Send these four things and it is one message, not four.
Your BetPro IDThe amount and the timeWhich app you paid fromA screenshot, if you have one
Where we are
Two desks, one book.
Head officeGulberg III, LahoreDealer desk, onboarding and supportOpen 24 hours
Settlement deskClifton, KarachiBank settlement and larger payouts09:00 to 02:00
If something has gone wrong and stayed wrong
Ask for the desk lead by name and quote the reference from your chat thread. If it is still unresolved twenty-four hours later, email complaints@betproid.example — that inbox goes to the founder and nobody else.
18+ Play within your means. Ask us to freeze the account at any time and we will do it the same day, without an argument and without a retention script.